50 Great Argumentative Essay Topics for Any Assignment

50 Great Argumentative Essay Topics for Any Assignment SAT / ACT Prep Online Guides and Tips At some point, you’re going to be asked to write an argumentative essay. An argumentative essay is exactly what it sounds like- an essay in which you’ll be making an argument, using examples and research to back up your point. But not all argumentative essay topics are created equal. Not only do you have to structure your essay right to have a good impact on the reader, but even your choice of subject can impact how readers feel about your work. In this article, we’ll cover the basics of writing argumentative essays, including what argumentative essays are, how to write a good one, and how to pick a topic that works for you. Then check out a list of argumentative essay ideas to help you get started. What Is an Argumentative Essay? An argumentative essay is one that makes an argument through research. These essays take a position and support it through evidence, but, unlike many other kinds of essays, they are interested in expressing a specific argument supported by research and evidence. A good argumentative essay will be based on established or new research rather than only on your thoughts and feelings. Imagine that you’re trying to get your parents to raise your allowance, and you can offer one of two arguments in your favor: You should raise my allowance because I want you to. You should raise my allowance because I’ve been taking on more chores without complaining. The first argument is based entirely in feelings without any factual backup, whereas the second is based on evidence that can be proven. Your parents are more likely to respond positively to the second argument because it demonstrates that you have done something to earn the increased allowance. Similarly, a well-researched and reasoned argument will show readers that your point has a basis in fact, not just feelings. The standard five-paragraph essay is common in writing argumentative essays, but it’s not the only way to write one. An argumentative essay is typically written in one of two formats, the Toulmin model or the Rogerian model. The Toulmin model is the most common, comprised of an introduction with a claim (otherwise known as a thesis), with data to support it. This style of essay will also include rebuttals, helping to strengthen your argument by anticipating counterarguments. The Rogerian model analyzes two sides of an argument and reaches a conclusion after weighing the strengths and weaknesses of each. Both essay styles rely on well-reasoned logic and supporting evidence to prove a point, just in two different ways. The important thing to note about argumentative essays as opposed to other kinds of essays is that they aim to argue a specific point rather than to explain something or to tell a story. While they may have some things in common with analytical essays, the primary difference is in their objective- an argumentative essay aims to convince someone of something, whereas an analytical essay contextualizes a topic with research. If all goes well, your essay could be in a book like this! What Makes a Good Argumentative Essay? To write an effective argumentative essay, you need to know what a good one looks like. In addition to a solid structure, you’ll need an argument, a strong thesis, and solid research. An Argument Unlike other forms of essays, you are trying to convince your reader of something. You’re not just teaching them a concept or demonstrating an idea- you’re constructing an argument to change the readers’ thinking. You’ll need to develop a good argument, which encompasses not just your main point, but also all the pieces that make it up. Think beyond what you are saying and include how you’re saying it. How will you take an idea and turn it into a complex and well thought out argument that is capable of changing somebody’s mind? A Strong Thesis The thesis is the core of your argument. What specific message are you trying to get across? State that message in one sentence, and that will be your thesis. This is the foundation on which your essay is built, so it needs to be strong and well-reasoned. You need to be able to expand on it with facts and sources, not just feelings. Research A good argumentative essay isn’t just based on your individual thoughts, but research. That can be citing sources and other arguments or it can mean direct research in the field, depending on what your argument is and the context in which you are arguing it. Be prepared to back your thesis up with reporting from scientific journals, newspapers, or other forms of research. Having well-researched sources will help support your argument better than hearsay or assumptions. If you can’t find enough research to back up your point, it’s worth reconsidering your thesis or conducting original research, if possible. How to Come Up With an Argumentative Essay Topic Sometimes you may find yourself arguing things you don’t necessarily believe. That’s totally fine- you don’t actually have to wholeheartedly believe in what you’re arguing in order to construct a compelling argument. However, if you have free choice of topic, it’s a good idea to pick something you feel strongly about. There are two key components to a good argumentative essay: a strong stance, and an assortment of evidence. If you’re interested and feel passionate about the topic you choose,you'll have an easier time findingevidence to supportit, but it's the evidence that's most important. So, to choose a topic, think about things you feel strongly about, whether positively or negatively. You can make a list of ideas and narrow those down to a handful of things, then expand on those ideas with a few potential points you want to hit on. For example, say you’re trying to decide whether you should write about how your neighborhood should ban weed killer, that your school’s lunch should be free for all students, or that the school day should be cut by one hour. To decide between these ideas, you can make a list of three to five points for each that cover the different evidence you could use to support each point. For the weed killer ban, you could say that weed killer has been proven to have adverse impacts on bees, that there are simple, natural alternatives, and that weeds aren’t actually bad to have around. For the free lunch idea, you could suggest that some students have to go hungry because they can’t afford lunch, that funds could be diverted from other places to support free lunch, and that other items, like chips or pizza, could be sold to help make up lost revenue. And for the school day length example, you could argue that teenagers generally don’t get enough sleep, that you have too much homework and not enough time to do it, and that teenagers don’t spend enough time with their families. You might find as you make these lists that some of them are stronger than others. The more evidence you have and the stronger you feel that that evidence is, the better the topic. Of course, if you feel that one topic may have more evidence but you’d rather not write about it, it’s okay to pickanother topic instead. When you’re making arguments, it can be much easier to find strong points and evidence if you feel passionate aboutour topic than if you don't. 50 Argumentative Essay Topic Ideas If you’re struggling to come up with topics on your own, read through this list of argumentative essay topics to help get you started! Science Should fracking be legal? Should parents be able to modify their unborn children? Do GMOs help or harm people? Should vaccinations be required for students to attend public school? Should world governments get involved in addressing climate change? Technology Should Facebook be allowed to collect data from its users? Should self-driving cars be legal? Is it ethical to replace human workers with automation? Should there be laws against using cell phones while driving? Has the internet positively or negatively impacted human society? Sports Should college athletes be paid for being on sports teams? Should coaches and players make the same amount of money? Should sports be segregated by gender? Should the concept of designated hitters in baseball be abolished? Should US sports take soccer more seriously? Religion Should religious organizations have to pay taxes? Should religious clubs be allowed in schools? Should â€Å"one nation under God† be in the pledge of allegiance? Should religion be taught in schools? Should clergy be allowed to marry? Health Should minors be able to purchase birth control without parental consent? Should the US switch to single-payer healthcare? Should assisted suicide be legal? Should dietary supplements and weight loss items like teas be allowed to advertise through influencers? Should doctors be allowed to promote medicines? Government/Politics Is the electoral college an effective system for modern America? Should Puerto Rico become a state? Should voter registration be automatic? Should people in prison be allowed to vote? Should Supreme Court justices be elected? Ethics Should sex work be legalized? Should Columbus Day be replaced with Indigenous Peoples’ Day? Should the death penalty be legal? Should animal testing be allowed? Should drug possession be decriminalized? Economic Should unpaid internships be legal? Should minimum wage be increased? Should monopolies be allowed? Is universal basic income a good idea? Should corporations have a higher or lower tax rate? Education Are school uniforms a good idea? Should PE affect a student’s grades? Should college be free? Should Greek life in colleges be abolished? Should students be taught comprehensive sex ed? Arts/Culture Should graffiti be considered art or vandalism? Should books with objectionable words be banned? Should content on YouTube be better regulated? Is art education important? Should art and music sharing online be allowed? Speaking from authority is great for enhancing your argument- as is being a cat. How to Argue Effectively A strong argument isn’t just about having a good point. If you can’t support that point well, your argument falls apart. One of the most important things you can do in writing a strong argumentative essay is organizing well. Your essay should have a distinct beginning, middle, and end, better known as the introduction, body and opposition, and conclusion. This example follows the Toulmin model- if your essay follows the Rogerian model, the same basic premise is true, but your thesis will instead propose two conflicting viewpoints that will be resolved through evidence in the body, with your conclusion choosing the stronger of the two arguments. Introduction Hook Your hook should draw the reader’s interest immediately. Questions are a common way of getting interest, as well as evocative language or a strong statistic Background Don’t assume that your audience is already familiar with your topic. Give them some background information, such as a brief history of the issue or some additional context. Thesis Your thesis is the crux of your argument. In an argumentative essay, your thesis should be clearly outlined so that readers know exactly what point you’ll be making. Don’t explain all your evidence in the opening, but do take a strong stance and make it clear what you’ll be discussing. Body Claims Your claims are the ideas you’ll use to support your thesis. For example, if you’re writing about how your neighborhood shouldn’t use weed killer, your claim might be that it’s bad for the environment. But you can’t just say that on its own- you need evidence to support it. Evidence Evidence is the backbone of your argument. This can be things you glean from scientific studies, newspaper articles, or your own research. You might cite a study that says that weed killer has an adverse effect on bees, or a newspaper article that discusses how one town eliminated weed killer and saw an increase in water quality. These kinds of hard evidence support your point with demonstrable facts, strengthening your argument. Opposition In your essay, you want to think about how the opposition would respond to your claims and respond to them. Don’t pick the weakest arguments, either- figure out what other people are saying and respond to those arguments with clearly reasoned arguments. Demonstrating that you not only understand the opposition’s point, but that your argument is strong enough to withstand it, is one of the key pieces to a successful argumentative essay. Conclusion Conclusions are a place to clearly restate your original point, because doing so will remind readers exactly what you’re arguing and show them how well you’ve argued that point. Summarize your main claims by restating them, though you don’t need to bring up the evidence again. This helps remind readers of everything you’ve said throughout the essay. End by suggesting a picture of a world in which your argument and action are ignored. This increases the impact of your argument and leaves a lasting impression on the reader. Key Tips A strong argumentative essay is one with good structure and a strong argument, but there are a few other things you can keep in mind to further strengthen yourpoint. Focus When you’re crafting an argument, it can be easy to get distracted by all the information and complications in your argument. It’s important to stay focused- be clear in your thesis andhone in on claims that directly support that thesis. Be Rational It’s important that your claims and evidence be based in facts, not just opinion. That’s why it’s important to use reliable sources based in science and reporting- otherwise, it’s easy for people to debunk your arguments. Don’t rely solely on your feelings about the topic. If you can’t back a claim up with real evidence, it leaves room for counterarguments you may not anticipate. Make sure that you can support everything you say with clear and concrete evidence, and your claims will be a lot stronger! What’s Next? No matter what kind of essay you're writing, a strong plan will help you have a bigger impact. This guide to writing a college essay is a great way to get started on your essay organizing journey! Brushing up on your essay format knowledge to prep for the SAT? Check out this list of SAT essay prompts to help you kickstart your studying! A bunch of great essay examples can help you aspire to greatness, but bad essays can also be a warning for what not to do. This guide to bad college essays will help youbetter understand common mistakes to avoid in essay writing! Have friends who also need help with test prep? Share this article! Tweet Melissa Brinks About the Author Melissa Brinks graduated from the University of Washington in 2014 with a Bachelor's in English with a creative writing emphasis. She has spent several years tutoring K-12 students in many subjects, including in SAT prep, to help them prepare for their college education. Get Free Guides to Boost Your SAT/ACT Get FREE EXCLUSIVE insider tips on how to ACE THE SAT/ACT. 100% Privacy. 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Investment in International Portfolios

Investment in International Portfolios The global economical conditions have drawn attention of investors in international investments. Investors are often found to be anxious about investment (domestically or internationally). This is because of the economical and political instability in many countries. This issue has become one of the major highlight of the investing sector (Chong, 2004).Advertising We will write a custom essay sample on Investment in International Portfolios specifically for you for only $16.05 $11/page Learn More The question that has gained attention is whether the investment shall be done in a diversified international portfolio or a diversified domestic portfolio. (Maginn Tuttle, 2010) This discussion will cover advantages and disadvantages of investing in both international and domestic portfolios. According to many authors the international portfolio gives better opportunity for investment. Therefore, it is useful to analyze preferences for an international portfolio o ver a domestic portfolio. Historical reviews reveal that scholars have preferred investment in international portfolios as compared to domestic portfolios (Hagin, 2004). According to researches, the investment in globally diversified portfolios minimizes risks. On the other hand, investment risks in the domestic portfolios are relatively high (Chong, 2004). This is because of the reason that an international portfolio earns a higher rate of return as compared to a domestic portfolio with the same level of risks (Maginn Tuttle, 2010). Due to poor market performance and global economical conditions investors are found to be more inclined towards investing internationally (Maginn Tuttle, 2010). Factors that have made investors more attracted towards making international investments are economical stability, tax reduction, and gains from foreign exchange rates, etc. (Hagin, 2004). Whereas, some scholars argue that diversified domestic investment portfolios are more beneficial. Accordi ng to them, international diversified portfolios pull out cash flow of the country (Chong, 2004). Therefore, investment in a domestic portfolio should be made (Maginn Tuttle, 2010). However, risks involving the domestic investment are higher if local economical and political conditions are instable. For the purpose, investors seek international investments as they are considered more secured. Analyzing the information, it can be concluded that diversified international portfolios are more secure investments as compared to investments in the domestic portfolio. Investors are more inclined towards investing in the sector having higher rate of return and involves minimum risks. International portfolio provides a platform for the investors to invest in any leading international markets. It further allows Investors to invest in markets having higher rates of return (Hagin, 2004). Investors in countries with instable economic and political situation can also avail the opportunity to inve st in international portfolios. Countries like Greece, Spain, and Cyprus etc which are undergoing economic crises could deter investors from investing in the domestic market as the performance of the domestic market is declining due to the poor conditions (Maginn Tuttle, 2010).Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Therefore, investors can invest in the international market after evaluating the efficiency of the market (Chong, 2004). The other main significance of investing in internal portfolios is the benefit arising from changes in exchange rates. Investors from countries with lower currency rates can invest in markets having higher currency rates (Maginn Tuttle, 2010). Positive fluctuations in the exchange rates allow investors to earn more. However, this is not always the case and changes in the exchange rates may result in a loss as well. Therefore, the investor should be careful while investing. The main three aspects that shall be carefully determined by investors are market risk, interest-rate risk and credit risk. Performance of the international portfolio reflects efficient performance and risk management in those markets. Reference List Chong, Y. Y. (2004). Investment Risk Management. Wiltshire: John Wiley Sons. Hagin, R. L. (2004). Investment Management: Portfolio Diversification, Risk, and TimingFact and Fiction. New Jersey: John Wiley Sons. Maginn, J. L., Tuttle, D. L. (2010). Managing Investment Portfolios: A Dynamic Process. New Jersey: John Wiley Sons.

Human R Essay Example | Topics and Well Written Essays - 500 words

Human R - Essay Example I took up the management degree as I believed that obtaining a degree in management would widen my career choices. A degree in management will always be useful as it forms the core of any given organization. I have served as a Healthcare administrator for one year during my industrial apprentice program during which I gained a lot of exposure to healthcare management and truly realized the vital role played by the human resource team in hospitals and other medical organizations. The opportunity also helped me hone my leadership and organizational skills and the ability to handle work pressure. In addition the training also markedly improved my skills in communication, patient advocacy and other related areas which I believe is an important necessity for any human resources personal. Thus with this experience I am confident that I would be able to contribute well to the human resource team in an healthcare organization. Management of the medical fraternity, patient requirements, insurance and other related medical facilities is a highly demanding job. The human resource team plays an important link between all these players and hence forms the core of the organization. Building positive relations with the medical community, patients as well as their families will only strengthen relationships among colleagues and between doctors and their patients. Hence this course will enable me to broaden my understanding about management of human resources which would enable me to contribute significantly in my future jobs and career. I hope to gain a better focus in my career and also equip myself with all the core concepts regarding human resource management. I have come to understand that managing human resources requires tremendous communication skills, ability to tactfully handle issues especially those concerning the patient and also strive to maintain a

Diabetes Essay Example | Topics and Well Written Essays - 500 words - 4

Diabetes - Essay Example Additionally, it is caused because the produced insulin do not work properly commonly referred to insulin resistance. The disease is developed when the proper amount of glucose cannot enter the cells of a body to be utilized as fuel. This happen when there is limited insulin helpful in unlocking the cells or if there is no enough insulin to work in a proper manner(Matthews, 2008). Diabetes is caused by bacterial or viral infection, chemical toxins found within the food, and unidentified components that cause autoimmune reaction. The above named causes are termed as autoimmune reaction or autoimmune causes, this is because the body attack themselves. The second types of diabetes are normally multifactorial. This type of obesity is caused by living sedentary lifestyle, increasing age, poor diet, and obesity. Diabetes can also be caused by other illness and pregnancy. The symptoms of diabetes are typical. However, those with type 2 diabetes have symptoms that can go unnoticed. Some of the conventional symptoms for diabetes include urinating often, feeling thirsty, feeling hungry though you are eating, extreme fatigue and restlessness, blurry vision, bruises and cuts that are slow to heal, weight loss despite eating, and numbness, pain, tingling on hands. When detected early and treated early, can reduce the risk of complicating the disease (Stehouwer, 2009).   People with diabetes need to change their lifestyle. Normally, they need addition treatment like medication in controlling their blood pressure, blood fats, and diabetes. Medication cannot be substituted to taking regular exercise and healthy diet. Therefore, one needs to take diabetes medication, transplant of Islet cell, and use of insulin. When diabetes medication is carried out the blood glucose, level will lower and there are various different types that work in different ways. People with diabetes will medication and treatment such as insulin. Some of the

Leadership Across Culture Essay Example | Topics and Well Written Essays - 2500 words

Leadership Across Culture - Essay Example The globalization trend has had a great impact on the hospitality industry. As aconsequence, people with diversecultural backgrounds work even more together. It presents an advantage to the corporate world as a way of an organization differentiating itself from others in the industry. On the other hand, diverse cultural backgrounds can create a lot of conflicts. The hospitality industry has great dimensions with cultural strands. Therefore managing the diverse workforce in an effective way is a successful way of obtaining competitive advantage. Managing this cultural diversified workforce has become a challenging issue to HR managers in the hospitality industry (Holaday, 2007). Due to cultural diversity firms in the hospitality industry have encountered some serious questions. 1. How to upscale fairness for all employees despiteof their different cultural backgrounds? 2. How to increase the contribution of every member in a diverse team? 3. How to make the diverse workforce to work together with harmony to achieve common goals? For purposes of tackling these problems, firms involved in the provision of hospitality services have to make an efficient effort aimed at addressing the issue of cultural diversity. This is irrespective of whether the multicultural character or aspect emanates from the workforce, who comes from various international locations or countries, or even in one country, such as United States, but from a mixed background (Day, 2007). The concept of culture has different meaning to different people. The concept itself is complex, and this is because the name it has, refers to a broad and multi-dimensional concepts or phenomenon (Reisinger 2009, 86). It is intangible and only exist in peoples minds. It is also continuously changing and it is easy to get lost in the memories and mind of people. Cultures purpose is to explain how to interact with other

Servqual Tool in Emirates Airlines

Servqual Tool in Emirates Airlines Servqual Tool The quality of services in emirates airlines: the challenges of continuous improvement Introduction In this paper the concept of quality is discussed to examine its development and applications. Service quality is reflected upon with an elaboration of the seminal SERVQUAL tool in a separate section. The paper also contextualizes customer satisfaction within the overall discussion on quality and business performance. Customer satisfaction and service quality are both also reflected upon to contextualize requirements of the changing times, and the adaptability of these two- inexplicably interconnect pillars of business performance. Quality and customer satisfaction are implicitly linked together in this paper in different sections – they remain linked by their respective definitions upfront. Business performance is an undercurrent to the discussion in this paper given the origins and nature of developments surrounding quality. Customer satisfaction is explicitly a key performance measure but its interconnections with profitability and loyalty are pondered over in trying to ela borate on the concept of market orientation. The paper is divided into four sections- the first one looks at quality in general mapping its development. The second section discusses service quality and its measurement. The third section looks at customer satisfaction and other key variables that shape customer orientation. The last section provides a profile and critique of SERVQUAL. Quality Quality has always concerned the societal intent of consumption. The reasons are fairly colloquial at one level where lack of quality can result in insufficient and unsatisfactory delivery of requirements from a product or service. At another level – given the growing complexity of the business processes over the last century quality has evolved into a discipline – characterized by an equally intertwined interface between control, assurance, and management in general (Dooley, 2006). Broadly speaking in the business context quality is the ‘perception of the ability’ of a product to satisfy its users. By extension it also applies to the processes and management of the processes that shape the product. However, the satisfying paradigm underpinning quality has multiple manifestations: â€Å"conformance†, â€Å"fitness for use†, â€Å"basic minimum requirements vs. attractiveness†, and as a matter of â€Å"interest and individual disposition† to name a few (e.g. Juran, 1945; Pirsig, 1974; Corsby, 1981; Kano, 1984; Reeves and Bednar, 1994). The definition of quality is rather difficult to come by because of the sheer nature of its wide applicability and strands of origin- ranging from the practical business origins to metaphysical origins. The American Society for Quality aptly captures this subjectivity in understanding quality by stating it as †¦Ã¢â‚¬Å"a subjective term for which each person has their own definition† (Wade, 2005; ASQ, 2007). Quality management is made up of two complementary aspects one is quality assurance and the other is quality control. The former is about ensuring a basic minimum standard through upfront production process design. The latter is about reviewing and monitoring output to wean out the ‘defectives’. Assurance is thus inherently preventive and control is mainly curative in a functional sense (Gunter, 1998). Irrespective of the disparate origins, quality management can be safely said to be largely associated with the idea of excellence. A range of concepts and their operationalisation stem from this broader view of quality and mark the growth in research and practice of quality management. Six Sigma, Quality Circles, and Total Quality Management- are but a few from amongst numerous such frames of reference (dti, 2007). The idea of quality at the advent of the century had been around as a selection paradigm- accepting the superior and rejecting the inferior and biased towards ‘control at best’- most of the time the evaluation came from the end user. Along the business value chain as production became large scale after the 1st World War- quality assurance procedures started becoming formalized. It was not only the ‘end of the road’ customer assessment but also a series of filters ensuring only the better quality output being delivered to the customer made control and assurance an important in house practice . The inspection oriented quality control schema had its problems mainly in terms of competent individuals that could ensure monitoring despite not being the ‘know all’ skill set champions. Formalized roles of inspection and quality manager thus emerged and along side assurance models provided a great lift to quality management as a capability. Generic tools for quality management like the control chart emerged in the 1920s and statistical process control matured towards the middle of the century. The revival of the manufacturing of war torn Japan on mature principals of quality control and management finally brought quality management into the forefront. By the end of 1970s it was a global pre-occupation with everyone trying to imitate the success of Japanese low cost and high quality products (dti, 2007; Dooley, 2006). When the word total quality came to the fore in 1970s and finally pinned quality management as a fundamental capability that ran through the organization. The West’s take on quality management was more about ‘standards’ than ‘culturalisation’-but based around the same operational frameworks as in Japan. These gave rise to national standards in response to the need to have a quality association with the national economy as a whole. At the business level quality is now a key management responsibility (Gitlow et al., 1989). Aside from the generalized profile of emergence of quality management above there are a few key landmarks that need to be noted. The first is probably the statistical developments in the 20s and 30s and the emergence of concepts related to probability of acceptance, risk, tolerance levels, and sampling aspects (Shewart, 1931; Dodge and Romig, 1959) establishment of standards and societies also marked the 1930s and 40s (Hutchins, 1995; Dooley, 2006). Industrial production was never under as much pressure as in the II world War. While quality assurance could not keep up with the pressure control came to the forefront to ensure acceptable working products. The maturing of the statistical processes and standards in this regard was a key development. The large scale transmission of these standards to the then military suppliers ensured that the War provided an acceleration to the diffusion of quality management standards and systems (Dooley, 2006; Grant and Lang, 1991). With the end of the war in the formative phase of reconstruction quality was again given a ‘less rushed’ attention. The role of top management, the interface between organisation wide processes, among others found attention. Total quality control came to the fore as a holistic concept with a stage gate approach right from design to delivery to consumer (Fiegenbaum, 1951, 1957, 1961). As mentioned, the post war Japanese revival is a key factor in development of quality management. Over the 1950s and 1960s the ideas of cultaration of quality with pride in workmanship, top management support, liberalized communication and quality circles took hold stemming from Japanese success. The good practice concepts like quality circles emerged as competencies that were tightly woven into the culture of business unique to Japan and required some effort when it came to imitation by the west (Koyangi, 1964; Deming, 1967; Juran, 1967). Quality became integral to organisational behaviour, goals, and associated personnel development. The coining of ‘Total Quality Management’ (TQM), encapsulates this coming of age of quality management as an indispensable competency in the competitive arena that is augmented by increasing customer expectations (Deming, 1986; Anderson et al., 1994; Akers; 1991; Stratton, 1990). The main characteristics-changes and developments though numerous can be safely said to be around making quality: a responsibility for everyone, a necessity rather than a differentiator, relate better to services and information, and ever increasing set of non-manufacturing industries. relate to best practices, dissemination and learning recognized a key function and accordingly resourced in organizations reinforce the primacy of the customer (Green and Welsh, 1988; Marquardt, 1991; Dooley, 2006) As TQM goes from strength to strength the balance between assurance, control, and the new fangled third strand – learning is becoming vital given the dynamic nature and complex requirements that are associated with quality (Green and Welsh, 1988). The standardized tools need to be customized for organisational applications with a sense to create the competitive edge-because the omnipresent paradigm itself is tending to defeat the objective to seeking the competitive edge through quality (Dean and Bowen, 1994). Context specificity or in other customization of model and tools is the call of the day for research and practice alike The generic nature however needs to be preserved in the background given wider economic and societal association of quality management. For instance, as new frontiers like e-commerce open a fertile bed of quality concepts and models will be very valuable for learning and adaptation to the economic and social context (Doty et al., 1993; Dooley, 2006). . However, having an adaptable bed for quality management across diverse industries to draw from is not sufficient. The societal realties have also undergone transition – quality needs to broaden its founding grounds to reflect on new aspects like information management and the virtual realm where quality may have to question its own foundations that are deeply rooted in manufacturing. The successful adaptation to non-manufacturing i.e. services however, is evidence of the emergent nature of quality management that can take on fresh challenges. Service Quality Service quality is a subjective concept that remains challenging to define and to measure (Cronin and Taylor, 1992). This associates itself and can be understood as the application of total quality in the service sector in the main and also implying the service function in frontline delivery of product in other industries. The understanding of service quality has been synthesized from extant literature by Jennifer Rowley (1998). In her work it is seen as a â€Å"perception judgment from a comparison of what they feel service organizations should offer and the performance of the organisation offering the services†. There is no dearth of definitions that try to pack in comprehensiveness to this abstract concept. For instance, Hedvall and Paltschik (1989) refer to ‘willingness and ability to serve’ with a mention of ‘access’, Lehtinen and Lehtinen(1982) view service quality in a three-dimensional space that looks at ‘interactive, physical and corpo rate’ quality facets. Furthermore Gronroos (1984) simplifies the idea by seeing service quality as shaped by ‘technical and functional’ aspects of quality (Rowley ,1988). The link between service and performance and by extension satisfying the customer is challenging because services have a unique combination of characteristics. The first of these combinations is their intangibility- causing issues in measurement as they are a function of the ‘experience’ of the customer. The next is their perish ability –meaning that they cannot delivered from existing stock and thus lending a dynamic nature to service delivery that is difficult to condition. The third is inseparability between production and consumption of service and the last is heterogeneity or customizability as each end user receives a different level-nature of service partly owing to individualized perceptions that are involved in assessment (Zeithaml et al., 1985; Rowley, 1998). The need is thus to work on ‘perceptions’ to assess quality given the cognitive frame of reference that dominates the characteristics of service. The associated requirement is to be able to classify services so as to peg a cognitive frame on a type of service Such an attempt has provided for groupings within the service industry as a starting point to deliver customized measurement models (Dotchin and Oakland, 1994). The influences on consumer expectations have also been classified to augment such efforts (Gronroos,1994) . While the seminal work towards generic developments like SERVQUAL (Parasuram et al., 1988) that is discussed in detail in the last section of this paper, provide founding grounds to service quality measurement- literature sees several issues in the applicability of this generic framework. This also relates to the inclusion exclusion and reconfiguration of the understanding of service attributes and the industry categories discussed before (e.g. Sasser, 1978; Dotchin and Oakland, 1994). A critical perspective on SREVQUAL comes later but upfront – it is of essence is to recognize the importance and complexity in measurement given the sheer abstractness of the idea of service and its quality. The customization of measurement efforts and models in light of different service industry groups has been key to efforts at improving measurement (Dotchin and Oakland, 1994). In SERVQUAL the conceptualization of satisfaction has been found to be too simplistic and the multiplicity of the ‘total experience’ is arguably not captured – this is in addition to the non-customized generic nature of the SREVQUAL tool. A longitudinal and sometimes phenomenological analysis is suggested to capture these nuanced but important characteristics of service quality (Singh, 1991; Rowley, 1994). However, the difficult in devising a comprehensive tool still disposes wider practice of measurement to simplistic methods. Important adjustments and realizations like the use of ‘importance and satisfaction grid’ (Harvey, 1995) provide a very useful feedback and prioritization. For instance, high importance and poor satisfaction is a combination that merits urgent management attention. Another important variable in the service quality metric that needs to be accounted for is the nature of the contract. Again this is because of the attribute of ‘psychological contracts’ that is unique in nature to services (Thornrow, 1998). This has found particular appeal in measurement related to provision of public services. Having formal, informal and psychological components in service contracts provide a platform for balancing expectations and perceptions. These are otherwise very difficult to manage given the basic characteristics of service discussed at the onset of this section. Finally the perceptual plane needs to be also looked at with a balance though by classical definition the perception of the customer is the defining feature of quality-for service quality in particular the perception of the provider and the resultant psychological interface is also key to the metric. The role of customers is also not to be taken uni-dimensionally. There are different st akeholder brackets eg. users, influencers, deciders, approvers that associate with a service category and also vary in their significance (Rowley, 1988). These influence the generic satisfaction and associated performance variable. Given this multiplicity and the psychologically complex nature of interactions, the ‘relationship exchange’ process (Morgan and Hunt, 1994) is key to providing some cognitive stability to overtime service quality measurement. It is also a suitable conduit to ensure that feedback is smoothly translated into strategic action for improvement. Such relationships can be supported by associating service with some ‘bonds’ (Chu and Lin, 2004). For instance, providing unique services, incentives, and even building social ties between provider and customer. However, on the other hand, the impact of such relationships on service quality needs to be moderated for a reliable assessment. They provide grounds for stabilizing the psychological map to better associate performance and expectations but at the same time bias it. Get help with your essay from our expert essay writers Customer Satisfaction Broadly speaking customer satisfaction is a performance indicator of the extent to which a firm has managed to meet customer expectations through its business deliverables. Having formed the foundation of the marketing concept for nearly half a century the attempts at harnessing the good practices and measurement approaches is a much explored realm when it comes to customer satisfaction (e.g. Drucker, 1954; Levitt 1960; Gronroos, 1990). Over the last few years customer satisfaction has received a reinvigorated interest. Possible reasons for this have been seen as the after effects of a maturing TQM paradigm that is linked with several recognition awards, and also, arrival of national customer satisfaction barometers (Garvin, 1991; Johnson et al., 2001; Helgesen, 2006) The associated concept of customer relationship orientation is posits a strong link between customer loyalty and profitability with customer satisfaction (Zeithaml, 1988; Oliver, 1996). While customer loyalty has been referred to as central to ‘competitive advantage’ (Porter, 1985; Chao, et al., 2007)- this is delivered through customer -satisfaction. This is the basic rationalization behind customer satisfaction being so central to both short term and long term performance assessment. That the ‘ultimate aim of any firm is to achieve customer satisfaction’ remains the central thesis of market orientation (Levitt, 1960). Customer orientation seeks to align â€Å"organizational values, beliefs, assumptions and premises† to deliver a mutually enabling relationship between the customer and the firm (Day, 1994; Strong and Harris, 2004). Strong and Harris ( 2004), define a set of tactics that can deliver customer orientation. They define three sets of tactics. The first define relational tactics (essentially relationship marketing) that engages a nurturing philosophy for long run gains. The second tactic as human resource tactic is more about the direct interface with frontline of the customer and rest of the organisation –essentially empowering the front line through training and support to reap rewards of realized quality of experience of the customer. The final tactic relates to procedural aspects that routinise and systemize customer care and support systems. The study posits that there is a strong interaction and dependency between the three tactics. This key work that examines customer satisfaction and its manifestations under the customer orientation paradigm shares ground with some key extant literature (Narver and Slater, 1990) However, other studies tend to put one set of such aspects – though differently labeled as more important than the others. For instance, Chao et al. (2007) say that while satisfaction remains an abstract idea sometime there is an overt component of interpersonal relationship building that because of over emphasis- instead of complementing customer orientation tends wean resources away from conditioning deliverables to meet consumer expectations. Research suggests that such a lopsided drive is ill-found in the long run While relationship marketing remains important it has to be pegged on consumer satisfaction from products and services for sustainability (Chao et al., 2007). Businesses need to focus attention on relationship building. This however has to be conditioned for long run profitability. Customer satisfaction through meeting expectations from goods, transaction services and pure services, and a sustained follow up and support culture has to be the basis for relationship building. For instance, financial incentives/offers are likely to be ineffective and short lived if quality is undermined. As most of the research in customer orientation gets focused on relationship building this is an important consideration to use as a moderator. Value to the customer can never be undermined for seeking short term profitability. This is because such profitability is not suitably tied in with satisfaction which in turn guides customer loyalty. Views to the contrary also exist mainly from some practitioners. Bruce Clapp (2007) of the Carlson marketing group says that â€Å"relationship strength is more important than satisfaction as a true indicator of loyalty. Customizing the experience of our customers, in-branch and in home, impacts the strength of relationship as it builds. In the experience, ensuring our message is relevant requires that we be closer to our customer. The communication we use, whether direct mail, e-mail or in person, must be tailored to the needs of the customer at an individual level. The term mass customization has gained ground as we look for ways to become partners with our customers and be there when they have a financial need†¦changing the perception about communication from irrelevant to relevant†¦.mattered † (Bruce Clapp in ABA Bank Marketing, 2007) The above text signifies another important side to the changing times that of information and its quality as a deliverable that has become a key product attribute. Relationship management that works to harness this may improve the quality perception of its product without making changes to the product itself. The result is then improved customer satisfaction. The level of abstraction in the idea of ‘satisfaction’ and the changing times with an information overload -have created shadow characteristics for products and services. The idea of ‘value’ is ever more a backdoor into customer satisfaction. Customer orientation in the milieu of discussed tactics that include relationship management and the intertwining of satisfaction, loyalty and profitability is a complex arena. It is thus not strange to see that the core variable – customer satisfaction that inhabits the arena is often found missing from hundreds of studies that explore business performance (Capon, et al., 1990 –review of 320 empirical studies). The inter-linkages are so strong that even controlling for the satisfaction part (if a suitable measurement was deployed) tends to capture most of the variation in most cases. Given that studies seek to look at different sets of variables for instance, in say, production management exclusively – they understandably steer clear of satisfaction measurement and inclusion – resulting in poor significance and scope of such studies. Studies which do involve the customer factor in examining performance have more significance in results but have their own issues. These are to do with industry specific nuances where the interaction between customer satisfaction, loyalty and profitability vary a great deal (e.g. Reichheld and Sasser, 1990; Soderlund and Vilgon, 1995; Page et al., 1996). Accounting for the differences in methods and measurements the issue remains that the customer orientation metric is also industry specific. Though it is omnipresent and universally central to business goals the way it manifests itself is what may vary across business types. For instance, the rate at which profitability increases with loyalty and conversely loyalty increases with satisfaction may vary (Helgesen, 2006). In the days when customer was not inundated with choices -the notion of satisfaction was relatively stable despite its metaphysical connotations. As the number of choices has gone up so is the fickleness of satisfaction. Satisfaction can thus no longer be the guiding tenet for loyalty. The relationship perspective has thus become very important – and as argued above is widely contested in terms of how important? To the extent that it takes away resources from developing the arguably ‘real’ good or service it is overdone. However the ‘value’ it brings in terms of influencing consumer selection in an ambiguous setting of multiple satisfying options remains critical. The issue is that of a balance without a quality good or service to back up the relationship promise failure is imminent. However without being able to retain customers or attract them to quality products and services as there is always a ‘better’ out there investments in the â €˜real’ good or service is also low yielding. The challenge of customer satisfaction as the key variable in consumer orientation is to condition itself to the changing notion of ‘value’ that is now integral to information flows in every consumer-provider interaction. This conditioning should take into account the factors that affect loyalty and profitability because a knock on effect on these is very likely. Finally, there is also industry specificity to consider to an extent but to a lower extent- the times have not changed enough to question the centrality of consumer satisfaction- they are just placing new demands on it. Servqual The recognition of the importance of customer -‘assessment and perception of the quality’ of service has led to the emergence of concept behind SERVQUAL, and its delivery as a tool. This was primarily through the work of Parasuraman, Berry and Zeithmal (1985, 1988, and 1991). The development is a good example of research being driven by the interests of the industry and in the process delivering an instrument of direct utility to the industry. In this section SERVQUAL is reflected upon with a view to explain its foundations, ponder over- the developments, posited advantages and critiques, and in the process, provide a holistic perspective on this key development in service quality management. The basic concept behind SERVQUAL works on a ‘gap’ between the expected and perceived quality of service. The nuances on how this gap has been dealt with in this model –instrument, issues surrounding subjectivity, reliability and validity, and applicability across industries, have provided for generous discussion and developments over the last two decades. The customer view based on a set of questions is primary and the only view that matters in assessing this gap. The original ten dimensions that comprised SERVQUAL namely: reliability, competence, access, responsiveness, courtesy, communication, credibility, security, understanding customer and tangibles – were eventually synthesised into five. These dimensions were based around the following areas: â€Å"(1) tangibles: physical facilities and personnel presentation; (2) reliability: performing the promised service dependably and accurately; (3) responsiveness: helping customers and providing prompt servi ce; (4) assurance: knowledge and courtesy of employees and their ability to inspire trust and performance; and (5) empathy: caring, individualised attention the firm gives to its customers† (Parasuraman et al., 1988, 1991; Shahin, 2007). These provided for a rationalisation for 22 questions for customers to generate the gap metrics. These questions have since been pondered upon to reflect on the possibility of supplementary questions. Attempts have also been to tailor the instrument to work around reliability, validity and customisability issues. The last implies to the discussions in literature relating to the issues surrounding the generic nature of the instrument, and the need for reflecting on it given the range of applicability to a wide spectrum of industries (e.g. Buttle, 1996; Sullivan Estyes, 2006; Nyeck et al., 2002). SERVQUAL is popular in both the profit and non-profit sector (arguably more so in the latter) primarily due to the generic yet very useful nature of the investigative questions to a range of industries. It has the hallmarks of a good instrument – in being low on time consumption, easy to use and though argued recognised by practitioners to have acceptable reliability and validity. The comparable aspect for benchmarking reasons is also of great appeal (e.g. Brysland and Curry, 1984). It can provide a useful progress chart if done over successive years both for self assessment against set goals and comparative assessment to feedback into objectives and planning. Francis Buttle’s critique of Servqual (1996) provides some key shortcomings. The first one has to do with the subjectivity of expectations and perceptions. The second relates to the assumption the model makes about a â€Å"direct relationship† between service and quality- a perception that shares ground with the ‘gap model’ discussed later in this paper. The final rather philosphical but valid point is related to subjectivity and asks one to reflect on whether the right things are being measured for the desired assessment (Buttle, 1996). Luis Lages and Fernandes (2005) get metaphysical and question the â€Å"level of abstraction† associated with respondent customers. The posited Service Personal Values (SERPVAL) scale to refkect this presents three dimensions of service value to â€Å"peaceful life, social recognition, and social integration†(Luis et al., 2005) . In this scheme of things as a possbile supplement to SERVQUAL – customer staisfaction relates to all dimensions and loyalty and repurcahse intentions are the attributes than can be distilled from the assessment (Kang et al., 2002). The validity position that has been contested in research also stems from the assumption in SERVQUAL as being generalizable across industries and products. Such research posits that some of the areas/dimensions outlined above may have higher or lower position given the nature of the industry or product, and by extension suggests requirement for some customisation in applying the tool. The attempts to make SERVQUAL more robust and improve its application are ongoing. This also indicates the utility of the instrument’s design as a time tested foundation for service quality measurement (e.g. Carman; 1990, Cronin et al, 1992; Brian et al, 2000). Illustrated below is a template of the SERVQUAL instrument Figure 1: The SERVQUAL Instrument DIRECTIONS: This survey deals with your opinions of __________ services. Please show the extent to which you think firms offering _________ services should possess the features described by each statement. Do this by picking one of the seven numbers next to each statement. If you strongly agree that these firms should posses a feature, circle the number 7. If you strongly disagree that these firms should possess a feature, circle 1. If your feelings are not strong, circle one of the numbers in the middle. There are no right or wrong answers – all we are interested in is a number that best shows your expectations about the firms offering ________ services. E1.They should have up-to-date equipment. E2.Their physical facilities should be visually appealing. E3.Their employees should be well dressed and appear neat. E4.The appearance of the physical facilities of these firms should be in keeping with the type of services provided. E5.When these firms promise to do something by a certain time, they should do so. E6.When customers have problems, these firms should be sympathetic and reassuring. E7.These firms should be dependable E8.They should provide their services at the time they promise to do so. E9.They should keep their records accurately. E10.They shouldn’t be expected to tell customers exactly when services will be performed. E11.It is not realistic for customers to expect prompt service from employees of these firms. E12.Their employees don’t always have to be willing to help customers. E13.It is okay if they are too busy to respond to customer requests promptly. E14.Customers should be able to trust employees of these firms. E15.Customers should be able to feel safe in their transactions wi

The Art Department is Essential for Student Expression :: Argumentative Persuasive Essays

The Art Department is Essential for Student Expression Walking down the halls of the school, students are never at a loss for something to look at. The walls of the school are constantly plastered with posters and fliers. More importantly, though, there are the products of the school’s art department. The paintings, drawings, sketches and photographs turn bland walls into something to be admired and awed by everyone. And none of these would be possible without the art department. The pictures on the wall are not the only things that the department offers the school though. It provides student artists with a chance to enhance their talents. It provides the artists with training in various media including acrylic paints, chalk pastels, clay, photography, and much, much more. Through their artwork, the students can develop an extension of their voice and express themselves visually. The art department also displays student artwork throughout the building for the faculty and the community so that everyone recognizes the efforts and skills of the students. Unfortunately, undue negative light has been shed on the department within the past month. It is unfortunate to think that all of the accomplishments of the student artists and the teachers could be so quickly forgotten because of fifteen controversial drawings in the hallway. For fifteen years, the art teachers have displayed the nude torso drawings in the hallways with no complaints from the community, but after a single complaint from a board member this year, the principal demanded that the art teachers remove the drawings from the wall. Suddenly, the art department acquired a bad name simply because one person thought that drawings of nude statues were inappropriate. How is it possible that with one comment from one person, people forget how often the art department has gone above and beyond the call of duty to help the school? The department benefits more than just its own students. It affects the entire student body and the community itself. Several major projects have been sponsored and carried out by the department. One of those projects was a traveling exhibit celebrating cultural diversity. This project was done in conjunction with Parson’s School of Design in New York. The department also participated in the Violence Project. For this, students created visual artwork and wrote essays and poems dealing with violence in American culture. This project was done in conjunction with the group called Parents of Murdered Children.

Bloodlines Chapter Twenty-Five

I HAD MOCKED KEITH when we first came to Palm Springs, teasing him for freezing up around Moroi. But as I stood there now, face-to-face with the stuff of nightmares, I knew exactly how he felt. I had no right to judge anyone for losing all rational thought when confronted with their greatest fears. That being said, if Keith was here, I think he would've understood why Moroi weren't as big a deal to me anymore. Because when compared to Strigoi? Well, suddenly the little differences between humans and Moroi became negligible. Only one difference mattered, the difference between the living and the dead. It was the line that divided us, the line that Adrian and I firmly stood together on one side of – facing those who stood on the other. I had seen Strigoi before. Back then, I hadn't been immediately threatened by them. Plus, I'd had Rose and Dimitri on hand, ready to protect me. Now? There was no one here to save us. Just ourselves. There were only two of them, but it might as well have been two hundred. Strigoi operated at such a different level than the rest of us that it didn't take very many of them to tip the odds. They were both women, and they looked as though they'd been in their twenties when they became Strigoi. How long ago that was, I couldn't guess. Lee had zealously gone on and on about how being Strigoi meant you were â€Å"forever young.† Yet in looking at these two monsters, I didn't really think of them that way. Sure, they had the superficial appearance of youth, but it was marred with evil and decay. Their skin might be wrinkle free, but it was a sickly white, far whiter than any Moroi. The red-ringed eyes that leered out at us didn't sparkle with life and energy, but rather an unholy sort of reanimation. These people weren't right. They weren't natural. â€Å"Charming,† said one, her blond hair in a pixie cut. Her facial structure made me think she'd been a dhampir or human before being turned. She was eyeing us the same way I'd often seen my family's cat watch birds. â€Å"And exactly as described.† â€Å"They're soooo pretty,† crooned the other, a lascivious smile on her face. Her height said she had once been Moroi. â€Å"I don't know which one I want first.† The blonde gave a warning look. â€Å"We'll share.† â€Å"Like last time,† agreed the other, tossing a mane of curly black hair over one shoulder. â€Å"No,† said the first. â€Å"Last time you made both kills. That wasn't sharing.† â€Å"But I let you feed from both afterward.† Before she could counter back, Lee suddenly recovered himself and staggered forward to the blond Strigoi. â€Å"Wait, wait. Dawn. You promised me. You promised you'd awaken me first before you do anything.† The two Strigoi turned their attention to Lee. I was still frozen, still unable to move or really react while being so close to these creatures of hell. But somehow, through the thick and overwhelming terror surrounding me, I still managed to feel small and unexpected pity for Lee. There was a little hate there too, of course, considering the situation. But mostly I felt terribly sorry for someone who truly believed his life was meaningless unless he sacrificed his soul for hollow immortality. Not only that, I felt sorry for him for actually thinking he could trust these creatures to give him what he wanted. Because as I studied them, it was perfectly clear to me that they were deciding whether or not to make this a three-course meal. Lee, I suspected, was the only one who didn't realize this. â€Å"Please,† he said. â€Å"You promised. Save me. Restore me to how I was.† I also couldn't help but notice the small red patch on his face where I'd hit him. I allowed myself to feel a bit of pride over that but wasn't cocky enough to think I possessed any noteworthy fighting skills to battle my way out of this situation. The Strigoi were too close, and our exits were too few. â€Å"I know where more are,† he added, beginning to look uneasy that his â€Å"saviors† weren't immediately jumping in to make his dreams come true. â€Å"One's young – a dhampir.† â€Å"I haven't had a dhampir in a while,† said the curly-haired Strigoi, almost wistfully. Dawn sighed. â€Å"I don't really care, Jacqueline. If you want to awaken him, go for it. I just want these two. He doesn't matter to me.† â€Å"I get the dhampir all to myself, then,† warned Jacqueline. â€Å"Fine, fine,† said Dawn. â€Å"Just hurry up.† Lee turned so radiant, so happy†¦ it was sickening. â€Å"Thank you,† he said. â€Å"Thank you so much! I've been waiting so long for this that I can't believe it's – ahh!† Jacqueline moved so quickly that I hardly saw it happen at all. One moment she was standing in the doorway, the next she had Lee pinned against the recliner. Lee gave out a semi-muffled scream as she bit into his neck, a scream that soon quieted. Dawn shut the door and nudged us forward. I flinched at her touch. â€Å"Well,† she said with amusement. â€Å"Let's get a good view.† Neither Adrian nor I responded. We simply moved into the living room. I dared a glance at him but could discern little. He was so good at hiding his true feelings in general that I supposed I shouldn't be surprised he could mask abject terror just as easily. He offered me no encouragement with either his expression or words, which I actually found kind of refreshing. Because really, I didn't see any good end to this situation. Up close, forced to watch Jacqueline's attack, I could now see the blissful expression that had settled over Lee's face. It was the most awful thing I'd ever witnessed. I wanted to squeeze my eyes shut or turn away, but some force beyond me kept me staring at the grisly spectacle. I'd never seen any vampire feed, Moroi or Strigoi, but I now understood why feeders like Dorothy could so willingly sign up for their lifestyles. Endorphins were being released into Lee's bloodstream, endorphins so strong that they blinded him to the fact that he was having his life drained away. He instead existed in a joyous state, lost in a chemical high. Or maybe he was just thinking about how happy he'd be once he was a Strigoi again, if it was possible to have any sort of conscious thought under these circumstances. I lost track of how long it took to drain Lee. Each moment was agonizing for me, as though I was taking the pain Lee should have been feeling. The process seemed to last forever, and yet there was also a weird sense of speed to it. It felt wrong that someone's body could be drained in so short a time. Jacqueline drank steadily, pausing only once to remark, â€Å"His blood's not as good as I expected.† â€Å"Then stop,† suggested Dawn, who was starting to look bored. â€Å"Just let him die and have these two with me.† Jacqueline looked as though she was actually considering it, again reminding me what a fool Lee had been to put his trust in these two. After a few minutes, she shrugged. â€Å"I'm almost done. And I really want him to get me that dhampir.† Jacqueline resumed drinking, but as she'd said, it didn't take much longer. By this point, Lee was nearly as pale as the Strigoi, and there was a strange, stretched quality to his skin. He was perfectly still now. His face seemed frozen in a grin that was nearly as much shock as it was joy. Jacqueline lifted her face and wiped off her mouth, surveying her victim with pleasure. She then pushed up her shirtsleeve and rested her nails on his wrist. Before she could tear her own flesh, however, she caught sight of something. â€Å"Ah, much neater.† She stepped away and leaned down, retrieving Lee's knife. It had slid under the love seat in our altercation. Jacqueline took it and effortlessly slashed her wrist, causing deep red blood to well out. Part of my brain didn't think their blood should look so similar to mine. It should be black. Or acidic. She placed her bleeding wrist against Lee's mouth and tipped Lee's head back so that gravity could help the blood flow. Every horror I'd witnessed tonight had been worse than the last. Death was terrible – but it was also part of nature. This? This was no part of nature's plan. I was about to witness the world's greatest sin, the corruption of the soul through black magic to reanimate the dead. It made me feel dirty all over, and I wished I could run away. I didn't want to see this. I didn't want to see the guy I'd once regarded as something like a friend suddenly rise up as some perversion of nature. A touch to my hand made me jump. It was Adrian. His eyes were on Lee and Jacqueline, but his hand had caught hold of mine and squeezed it, even though he was still cuffed. I was surprised at the warmth of his skin. Even though I knew Moroi were as living and warm-blooded as me, my irrational fears always expected them to be cold. Equally surprising was the sudden comfort and connection in that touch. It wasn't the kind of touch that said, Hey, I've got a plan, so hang in there because we're going to get out of this. It was more like the kind of touch that simply said, You aren't alone. It was really the only thing he could offer. And in that moment, it was enough. Then, something strange happened. Or rather, didn't happen. Jacqueline's blood was pouring steadily into Lee's mouth, and while we didn't have many documented cases of Strigoi conversions, I knew the basics. The victim's blood was drained, and then the killing Strigoi fed his or her blood back into the deceased. I didn't know exactly how long it took to work – it certainly didn't require all of the Strigoi's blood – but at some point, Lee should be stirring and getting up as one of the walking dead. Jacqueline's cool, smug expression began to change to curiosity and then became outright confusion. She glanced questioningly at Dawn. â€Å"What's taking so long?† Dawn asked. â€Å"I don't know,† Jacqueline said, turning back to Lee. With her free hand, she nudged Lee's shoulder as though that might serve as a wake-up call. Nothing happened. â€Å"Haven't you done this before?† asked Dawn. â€Å"Of course,† snapped Jacqueline. â€Å"It didn't take nearly this long. He should be up and moving around. Something's wrong.† I remembered Lee's words, describing how all his desperate attempts at taking innocent lives hadn't converted him back. I only knew a little about spirit – and even less about it restoring Strigoi – but something told me there was no force on earth that would ever turn Lee Strigoi again. Another long minute passed as we watched and waited. At last, disgusted, Jacqueline backed away from the recliner and rolled up her sleeve. She glared at Lee's motionless body. â€Å"Something's wrong,† she repeated. â€Å"And I don't want to waste any more blood figuring out what it is. Besides, my cut's already healing.† I wanted nothing more than for Dawn and Jacqueline to forget I existed, but the next words slipped out of my mouth before I could stop them. The scientist in me was too caught up in a revelation. â€Å"He was restored – and it affected him permanently. The spirit magic left some kind of mark, and now he can't be turned again.† Both Strigoi looked at me. I cringed under those red eyes. â€Å"I never believed any of those spirit stories,† said Dawn. Jacqueline, however, was still clearly puzzled by her failure. â€Å"There was something wrong with him, though. I can't explain it†¦ but the whole time, he didn't feel right. Didn't taste right.† â€Å"Forget him,† said Dawn. â€Å"He had his chance. He got what he wanted, and now I'm moving on.† I saw my death in her eyes and tried to reach for my cross. â€Å"God protect me,† I said, just as she lunged forward. Against all odds, Adrian was there to stop her – or, well, try to stop her. Mostly, he just got in her way. He didn't have the speed or reaction time to effectively block her and was especially clumsy with his cuffed hands. I think he'd just seen what I had, that she was going to attack, and had preemptively moved in front of me in some noble but ill-fated attempt at protection. And ill-fated it was. With one smooth motion, she shoved him aside in a way that looked effortless but knocked him halfway across the room. My breath caught. He hit the floor, and I started to scream. Suddenly, I felt a sharp pain against my throat. Without a pause, Dawn had promptly grabbed me and nearly lifted me off my feet to get access to my neck. I mustered another frantic prayer as that pain spread, but within seconds, both prayer and pain disappeared from my brain. They were replaced by a sweet, sweet feeling of contentment and bliss and wonder. I had no thoughts, except that I was suddenly existing in the happiest, most exquisite state imaginable. I wanted more. More, more, more. I wanted to drown in it, to forget myself, to forget everything around me – â€Å"Ugh,† I cried out as I suddenly and unexpectedly hit the floor. Still in that blissful haze, I felt no pain – yet. Just as quickly as she'd grabbed me, Dawn had dropped and pushed me away. Instinctively, I reached out an arm to break my fall but failed. I was too weak and disoriented and sprawled ungracefully on the carpet. Dawn's fingers were touching her lips, a look of outrage twisting her already-horrific features. â€Å"What,† she demanded, â€Å"was that?† My brain wasn't working properly yet. I'd only had a brief taste of endorphin, but it was still enough to leave me addled. I had no answer for her. â€Å"What's wrong?† exclaimed Jacqueline, striding forward. She looked from me to Dawn in confusion. Dawn scowled and then spit onto the floor. It was red from my blood. Disgusting. â€Å"Her blood†¦ it was terrible. Inedible. Foul.† She spit again. Jacqueline's eyes widened. â€Å"Just like the other one. See? I told you.† â€Å"No.† Dawn shook her head. â€Å"There's no way it could be the same. You would never have been able to drink that much of her.† She spit again. â€Å"It didn't just taste weird or bad†¦ it was like it's tainted.† Seeing Jacqueline's skeptical look, Dawn punched her on the arm. â€Å"Don't believe me? Try her yourself.† Jacqueline took a step toward me, hesitant. Then Dawn spit again, and I think that somehow convinced the other Strigoi that she wanted no part of me. â€Å"I don't want another mediocre meal. Damn it. This is becoming absurd.† Jacqueline glanced at Adrian, who was standing perfectly still. â€Å"At least we've still got him.† â€Å"If he's not ruined too,† Dawn muttered. My senses were coming back to me, and for half a second, I wondered if there was some insane way we might survive this. Maybe the Strigoi would write us off as bad meals. But no. Even as I allowed myself to hope that, I also knew that even if they didn't feed off of us, we weren't going to leave here alive. They had no reason to simply walk off. They'd kill us for sport before they left. With that same remarkable speed, Jacqueline sprang toward Adrian. â€Å"Time to find out.† I screamed as Jacqueline pinned Adrian against the wall and bit his neck. She only did so for a few seconds, just to get a taste. Jacqueline lifted her head up, pausing and savoring the blood. A slow smile spread over her face, showing her bloody fangs. â€Å"This one's good. Very good. Makes up for the other.† She trailed her fingers down his cheek. â€Å"Such a shame, though. He's so cute.† Dawn stalked toward them. â€Å"Let me try before you take it all!† Jacqueline ignored her and was leaning back toward Adrian, who had gone all glassy-eyed. Meanwhile, I was free enough of the endorphins that I was thinking clearly again. No one was paying attention to me. I tried to stand and felt the world sway. Staying low, I managed to crawl toward my purse, lying forgotten near the living room's edge. Jacqueline had drunk from Adrian again, but only briefly before Dawn pulled her away and demanded a turn so that she could wash the taste of my blood out of her mouth. Startling myself with how fast I moved, I rustled through my cavernous purse, looking desperately for anything that might help. Some cold, logical part of me said there was no way we could get out of this, but there was also no way I could just sit there and watch them drain Adrian. I had to fight. I had to try to save him, just as he'd tried for me. It didn't matter if the effort failed or if I died. Somehow, I had to try. Some Alchemists carried guns, but not me. My purse was huge, full of more stuff than I really needed, but nothing in the contents resembled a weapon. Even if it did, most weapons were futile against Strigoi. A gun would slow them down but not kill them. Only silver stakes, decapitation, and fire could kill a Strigoi. Fire†¦ My hand closed around the amulet I'd made for Ms. Terwilliger. I'd shoved it in my purse when she gave it to me, unsure what I should do with it. I could only assume blood loss and scattered thoughts made me draw it out now and consider the possibility of using it. Even the idea was ridiculous. You couldn't use something that didn't work! It was a trinket, a worthless bag of rocks and leaves. There was no magic here, and I was a fool to even think along those lines. And yet, it was a bag of rocks. Not a heavy one, but surely enough to get someone's attention if it hit her in the head. It was the best I had. The only thing I had to slow Adrian's death. Drawing back my arm, I aimed at Dawn and threw, reciting the foolish incantation like a battle cry: â€Å"Into flame, into flame!† It was a good shot. Miss Carson would have been proud. But I had no chance to admire my athletic skills because I was too distracted by the fact that Dawn had caught on fire. My jaw dropped as I stared at the impossible. It wasn't a huge fire. It wasn't like her entire body was engulfed in flames. But where the amulet had struck her, a small blaze ignited, spreading rapidly through her hair. She screamed and began frantically patting her head. Strigoi feared fire, and for a moment, Jacqueline recoiled. Then, with grim determination, she released Adrian and grabbed a throw blanket. She wrapped it around Dawn's head, smothering the flames. â€Å"What the hell?† Dawn demanded when she emerged. She immediately began charging toward me in her anger. I knew then the only thing I'd accomplished was to speed up my own death. Dawn grabbed ahold of me and slammed my head against the wall. My world reeled, and I felt nauseous. She reached for me again but froze when the door suddenly burst open. Eddie appeared in the doorway, a silver stake in his hand. What was truly amazing about what followed was the speed. There was no pausing, no long moments to assess the situation, and no snarky banter between combatants. Eddie simply charged in and went for Jacqueline. Jacqueline responded with equal quickness, rushing forward to meet her one worthy foe here. After she'd released him, Adrian had slumped to the floor, still in the throes of the Strigoi endorphins. Keeping low to the ground, I scurried over to his side and helped drag him back to the â€Å"safety† of the far side of the living room while Eddie clashed with the Strigoi. I spared them only a moment's glance, just enough to take in the deadly dancelike nature of their maneuvering. Both Strigoi were trying to get a grip on Eddie, probably in the hopes of breaking his neck, but were careful to stay away from the bite of his silver stake. I looked down at Adrian, who was dangerously pale and whose pupils had reduced to the size of pinpoints. I had only a sketchy impression of how much Jacqueline had drunk from him and didn't know if Adrian's state was more from blood loss or endorphins. â€Å"I'm fine, Sage,† he muttered, blinking as though the light hurt. â€Å"Quite the high, though. Makes the stuff I've used seem pretty soft-core.† He blinked, as though fighting to wake up. His pupils dilated to a more normal size and then seemed to focus on me. â€Å"Good God. Are you okay?† â€Å"I will be,† I said, starting to stand. Yet even as I spoke, a wave of dizziness hit me, and I swayed. Adrian did his best to support me, though it was pretty awkward with his bound hands. We leaned against each other, and I almost laughed at how ridiculous the situation was, both of us trying to help the other when neither of us was in any condition to do it. Then something caught my eye that chased all other thoughts away. â€Å"Jill,† I whispered. Adrian immediately followed my gaze to where Jill had just appeared in the living room's entry. I wasn't surprised to see her. The only way Eddie could be here was if Jill had told him what was happening to Adrian through the spirit bond. Standing there, with her eyes flashing, she looked like some fierce, battle-ready goddess as she watched Eddie spar with the Strigoi. It was both inspiring and frightening. Adrian shared my thoughts. â€Å"No, no, Jailbait,† he murmured. â€Å"Do not do anything stupid. Castile needs to handle this.† â€Å"She knows how to fight,† I said. Adrian frowned. â€Å"But she doesn't have a weapon. Without one, she's just a featherweight in this.† He was right, of course. And while I certainly didn't want Jill endangering her life, I couldn't help but think if she were properly equipped, she might be able to do something. At the very least, a distraction might be a benefit. Eddie was holding his ground all right against the two Strigoi, but he wasn't making any progress against them either. He could use help. And we needed to make sure Jill didn't rush into this with only her wits to defend her. Inspiration hit me, and I managed to stay on my feet. The world was spinning even more than before, but – despite Adrian's protests – I managed to stagger to the kitchen. I just barely was able to get to the sink and flip the faucet on before my legs gave out underneath me. I caught hold of the counter's edge, using it to keep me upright. â€Å"Jill!† I yelled. She turned toward my shout, saw the running water, and instantly knew what to do. She lifted her hand. The stream coming from the faucet suddenly shifted, shooting out of the sink and across the living room. It went to Jill, who collected a large amount of it between her hands and magically forced the water into a long cylindrical shape. It held itself in the air like that, a rippling but seemingly solid club of water. Gripping it, she hurried toward the fight and swung her weapon of water into Jacqueline's back. Drops flew off of the â€Å"club,† but it held on to its rigidity enough for her to get a second hit in before completely exploding into a spray of water. Jacqueline spun around, her hand swinging out to strike Jill. Jill had expected as much and dropped to the floor, dodging in exactly the way I'd seen Eddie teach her. She scurried backward, out of Jacqueline's way, and the Strigoi pursued – giving Eddie an exposed shot on her back. Eddie took the opportunity, evading Dawn, and plunged his stake into Jacqueline's back. I'd never given it much thought before, but if shoved hard enough, a stake could pierce someone's heart just as easily from the back as the chest. Jacqueline went rigid, and Eddie jerked his stake out, just managing to avoid the full force of a strike from Dawn. She still caught him a little, and he stumbled briefly before quickly regaining his footing and setting his sights on her. Jill was forgotten and hurried over to us in the kitchen. â€Å"Are you okay?† she exclaimed, peering at both of us. That fierce look was gone. She was now just an ordinary girl concerned for her friends. â€Å"Oh my God. I was so worried about you both. The emotions were so strong. I couldn't get a fix on what was happening, just that something was horribly wrong.† I dragged my gaze to Eddie, who was dancing around with Dawn. â€Å"We have to help him – â€Å" I took two steps away from the counter and started to fall. Both Jill and Adrian reached out to catch me. â€Å"Jesus, Sage,† he exclaimed. â€Å"You're in bad shape.† â€Å"Not as bad as you,† I protested, still worried about helping Eddie. â€Å"They drank more from you – â€Å" â€Å"Yeah, but I don't have a bleeding arm wound,† he pointed out. â€Å"Or a possible concussion.† It was true. In all the excitement, I was so full of adrenaline that I'd all but forgotten about where Lee had stabbed me. No wonder I was so dizzy. Or maybe that was from getting my head smacked into the wall. It was anyone's guess at this point. â€Å"Here,† said Adrian gently. He reached for my arms with his cuffed hands. â€Å"I can take care of this.† A slow, tingling warmth spread through my skin. At first, Adrian's touch was comforting, like an embrace. I felt my tension and pain begin to ease. All was right in the world. He was in control. He was taking care of me. He was using his magic on me. â€Å"No!† I shrieked, pulling away from him with a strength I didn't know I had. The horror and full realization of what was happening to me was too powerful. â€Å"Don't touch me! Don't touch me with your magic!† â€Å"Sage, you'll feel better, believe me,† he said, reaching toward me again. I backed away, clinging to the edge of the counter for support. The fleeting memory of that warmth and comfort was being dwarfed by the terror I'd carried my entire life for vampire magic. â€Å"No, no, no. No magic! Not on me! The tattoo will heal me! I'm strong!† â€Å"Sage – â€Å" â€Å"Stop, Adrian,† said Jill. She approached me tentatively. â€Å"It's okay, Sydney. He won't heal you. I promise.† â€Å"No magic,† I whispered. â€Å"For God's sake,† growled Adrian. â€Å"This is superstitious bullshit.† â€Å"No magic,† Jill said firmly. She took off the button-up shirt she'd been wearing over a T-shirt. â€Å"Come here, and I'll use this to wrap it so that you don't lose any more bl – â€Å" An earsplitting shriek jerked us all back toward the living room. Eddie had made his kill, driving his stake right into the middle of Dawn's chest. In my brief scuffle with Adrian and Jill, Dawn must have gotten some shots in on Eddie because there was a large red mark on one side of his face, and his lip was bleeding. The expression in his eyes was hard and triumphant, however, as he pulled the stake out and watched Dawn fall. Through all the confusion and horror, basic Alchemist instincts took over. The danger was gone. There were procedures that needed to be followed. â€Å"The bodies,† I said. â€Å"We have to destroy them. There's a vial in my purse.† â€Å"Whoa, whoa,† said Adrian as both he and Jill restrained me. â€Å"Stay where you're at. Castile can get it. The only place you're going is to a doctor.† I didn't move but immediately argued with that last statement. â€Å"No! No doctors. At least, you have to – you have to get an Alchemist one. My purse has the numbers – â€Å" â€Å"Go get her purse,† Adrian told Jill, â€Å"before she has a fit here. I'll bind the arm.† I gave him a warning look. â€Å"Without magic. Which, by the way, could make this ten times easier.† â€Å"I'll heal on my own,† I said, watching as Jill retrieved my purse. â€Å"You realize,† added Adrian, â€Å"you're going to have to get over your dieting fixation and consume some major calories to fight the blood loss. Sugar and fluids, just like Clarence. Good thing someone bagged up all this candy on the counter.† Eddie walked over to Jill, and she paused as he asked if she was okay. She assured him she was, and although Eddie looked like he could kill about fifty more Strigoi, there was also a look in his eyes†¦ something I couldn't believe I'd never noticed before. Something I was going to have to think about. â€Å"Damn it,† said Adrian, fumbling with bandages. â€Å"Eddie, go search Lee's body and see if there's a key for these goddamned handcuffs.† Jill had been caught up in talking to Eddie but froze at the words â€Å"Lee's body.† Her face went so pale, she could have been one of the dead. In all the confusion, she hadn't noticed Lee's body in the chair. There'd been too much movement with the Strigoi, too much distraction by the threat they presented. She took a few steps toward the living room, and that's when she saw him. Her mouth opened, but no sound came out right away. Then she sped forward and grabbed his hands, shrieking. â€Å"No,† she cried. â€Å"No, no, no.† She shook him, as though that would wake him. In a flash, Eddie was by her side, his arms around her as he murmured nonsensical things to soothe her. She didn't hear him. Her whole world was Lee. I felt tears spring to my eyes and hated that they were there. Lee had tried to kill me and then had summoned others to kill me. He'd left a trail of innocents in his wake. I should be glad he was gone, but still, I felt sad. He had loved Jill, in his insane way, and from the pain on her face, it was clear she'd loved him too. The spirit bond hadn't shown her his death or role in our capture. Right now, she simply thought he was a victim of Strigoi. Soon enough, she'd learn the truth about his motives. I didn't know if that would ease her pain or not. I was guessing not. Weirdly, an image of Adrian's Love painting came back to me. I thought of the jagged red streak, slashing through the blackness, ripping it apart. Staring at Jill and her inconsolable pain, I suddenly understood his art a little bit better.

How Medication Effects the Kidney and Liver Essay Example

How Medication Effects the Kidney and Liver Essay Example How Medication Effects the Kidney and Liver Essay How Medication Effects the Kidney and Liver Essay The kidney and the liver are two of the four major routes a drug takes when trying to leave the body. If someone has kidney or liver disease, how a person’s body handles that drug is greatly affected. Drinks, food and or lifestyle habits that put added stress and cause damage to your kidneys or liver, foe example alcohol abuse or chronic exposure to toxins such as paint fumes, can affect how well you process drugs. Kidney and or liver stress/damage usually raises drug levels a lot higher than normal by slowing down the excretion process.The aminoglycoside antibiotics such as Streptomycin, Kanamycin, Gentamicin and Garamicin can cause kidney damage in 15 percent of patients treated with them, but thousands of drugs cause less than obvious stress on your kidneys. When your drug information says Renal (kidney) problems, you should always be aware that drug is most likely going to be hard on your kidneys. Check with your pharmacist before mixing any drugs, prescription and or over-the-counter drugs.Drug Labels that warn of things like hepatic (liver) toxicity, injury, and dysfunction which is medical use for liver poison, should flash a red light in your head. (http:/www. liverdisease. com/medication_hepatitis. html) Your liver is the busiest organs in the body working non-stop to process food to transport through the bloodstream and to metabolize waste matter for excretion through urine and or feces. (http:/www. liverdisease. com/medication_hepatitis. html) The list of prescription drugs that can stress or damage the liver is most likely longer than the list that dont.If you drink alcohol all the time and take a liver stressing drug you can be doing lots of damage to your liver. Some signs of liver damage are swelling and redness in the palms of the hands, yellowish skin and whites of eyes, itching, small benign fatty tumors and reddish spots on the skin or lumps under the skin of damaged blood vessels. ( aakp. org/aakp-library/medication-effects/)One mostly used drugs that damages the liver is acetaminophen (Tylenol) which is loudly talked about in advertising for pain relief.What the ad doesn’t tell you is that acetaminophen is hard on the liver. Recent studies show acetaminophen can inflict most if not all of its damage on the liver by blocking the making of antioxidant glutathione. Without the glutathione the livers ability to break down toxins for disposal is weakened. According to a study published in the journal, Free Radical Biology amp; Medicine, one hour after an injection of acetaminophen, glutathione levels decrease as much as 83 percent! If some stress is placed on the liver (alcohol) at the same time the acetaminophen hits it the damage could be fatal.If you take acetaminophen, take a liver protecting herb milk thistle’ before and add 500 mg of the amino acid cysteine to your daily vitamins. Cysteine is the precursor to glutathione. Also be sure to do not drink alcohol when youre taking acetaminophen. ( hepcnet. net/drugsandliverdamage. html) Kidneys plays a big part in body function by filtering the blood, getting rid of the waste products, but also by balancing the levels of electrolyte levels in the body controlling blood pressure, and stimulating the production of red blood cells.